Insurance claim

nu57412<br> <br> My car is being written off due to the damage in July. i have dealt with Maggie and gone to auto magic to send my documents and up to now i have not received a response.<br> <br> I am not given an direct contact number and just given the policyservices email address on the site. why cant we the client have direct access to the person dealing with the claim?????<br> <br> What is the delay with my claim as it is already December? I have already sent 2 emails regarding this and just get the automatic email telling me someone will contact me and no one has so far.<br> <br> This needs to be completed a.s.a.p.