Insurance Benefit.

I am very disappointed with Auto&General because I have been with Auto&General since July 2009 and till today I have never benefited anything this insurance company. I think its madness that I have to pay in order to get benefits. I can never understand that. It seems as if this is the only insurance company that has to be paid extra in order to get benefits. Last year , 2019, I spoke to a consultant and I was told I do not qualify for cashback bonus because I had to pay extra in order to get that benefit. I was so disappointed. Something has to be done about this matter. I cannot be with this insurance company and benefit absolutely nothing whereas month in and month out Auto&General is benefiting from me. I feel like this is a one sided relationship!