Insurance

Hi my name is Happy Masango I was involved the accident January 2022 ,insurance was contacted to assist me.Indeed there allocated Ermelo Auto peel water to fixed my car up until today my car is never finished to feed it.I tried to contact insurance but never assist.Panelbeat also visited many time but no assistance get to them. And my car was damage the boot using central lock key but now they told me that the central lock is not working ,the time when they towed my car it was locked but now they told me that the door of the driver is not locked.The name of my car is Polo TSI ,reg KBF 771MP .Your assistance will be highly appreciated bec I’m still paying the car together with the insurance,Really I’m so frustrated.