NJ
Nicolaas J

1 reviews | Active since Apr 2016

19 Apr 2016, 12:21

Instalment

My instalment on my policy was R1580 on my two vehicles and for my home contents. Now in the beginning of this month my instalment went up to R2700,the reason they say is because they did a annual review on my policy and that is the reason. On my side nothing has changed on my policy with my personal information and I did not claim for anything, according to them there is a few factors in the industry like price increase on parts. Price increase in the industry goes up by more or less 10%, in my case my instalment went up by more than 50%. IS THIS POSSIBLE? On my Pajero Sport my instalment went up from R644 to R1300, not possible. I am very disappointed with them.

0
Replies (1)
Auto & General
Auto & General's reply19 Apr 2016, 15:34
Official
Hello Nicolaasjg,

We acknowledge receipt of your complaint.

We confirm that one of our Customer Relation Specialists contacted you regarding your complaint. We have requested that you are also contacted by one of our retention managers to discuss the increase with you.

Thank you for allowing us the opportunity to assist with your matter.

Regards,
The Auto & General Team.