KB
Khanya B
1 reviews | Active since Aug 2024
27 Nov 2024, 17:47
INSENSITIVE INSURANCE PLEASE DO NO TAKE THEM
This insurance company must just close. They are only faithful at collecting installments, but come claim time they give you a run around, this is for the second time.
I currently do not have a place to stay because my house got flooded by the geyser burst and roof leakage. The continuous rains add to the situation. I had already planned to renovate the roof anyway, so all I requested was for this insurance to help me and my family with a place to sleep for a few days. They refuse to pay the quotation I gave them, yet I have been paying instalments for more than six years.
So I have no place to sleep with my family.
Helpful (0)
Replies (5)0
Replies (5)
Auto & General's replyOfficial
27 Nov 2024, 18:11Good day Khanya.
We are concerned to hear this.
We have escalated your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
We are concerned to hear this.
We have escalated your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply27 Nov 2024, 18:11
Official
Good day Khanya.
We are concerned to hear this.
We have escalated your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
We are concerned to hear this.
We have escalated your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's replyOfficial
27 Nov 2024, 18:44Good day Khanya,
Our team has tried to call you and Mrs B Bisholo, unfortunately we were not successful.
Kind regards
The Auto & General team.
Our team has tried to call you and Mrs B Bisholo, unfortunately we were not successful.
Kind regards
The Auto & General team.
Auto & General's reply27 Nov 2024, 18:44
Official
Good day Khanya,
Our team has tried to call you and Mrs B Bisholo, unfortunately we were not successful.
Kind regards
The Auto & General team.
Our team has tried to call you and Mrs B Bisholo, unfortunately we were not successful.
Kind regards
The Auto & General team.
KB
Khanya B's updateReviewer Update
28 Nov 2024, 16:03We still do not have accommodation, yet we have been faithfully paying home insurance (Auto & General) for more than five years. In our time of need, they can't help us. We have contacted the Ombudsman today, hoping something positive will come out there.
I only saw 1 missed call from an 087 number, nothing else, yesterday they spoke to Mrs B Bisholo but that has yielded nothing. So please guys do the right thing ...Auto & Gen is not working for us
I only saw 1 missed call from an 087 number, nothing else, yesterday they spoke to Mrs B Bisholo but that has yielded nothing. So please guys do the right thing ...Auto & Gen is not working for us
KB
Khanya B's update28 Nov 2024, 16:03
Reviewer Update
We still do not have accommodation, yet we have been faithfully paying home insurance (Auto & General) for more than five years. In our time of need, they can't help us. We have contacted the Ombudsman today, hoping something positive will come out there.
I only saw 1 missed call from an 087 number, nothing else, yesterday they spoke to Mrs B Bisholo but that has yielded nothing. So please guys do the right thing ...Auto & Gen is not working for us
I only saw 1 missed call from an 087 number, nothing else, yesterday they spoke to Mrs B Bisholo but that has yielded nothing. So please guys do the right thing ...Auto & Gen is not working for us
KB
Khanya B's updateReviewer Update
28 Nov 2024, 16:07What is even more interesting is that their assessor called, indicating that they will come to do the assessment on 2 December 2024. There is no sense of urgency.
KB
Khanya B's update28 Nov 2024, 16:07
Reviewer Update
What is even more interesting is that their assessor called, indicating that they will come to do the assessment on 2 December 2024. There is no sense of urgency.
KB
Khanya B's updateReviewer Update
29 Nov 2024, 05:47So we got an email yesterday that the accommodation has been paid but will clear after 2 to 3 days. around 20:30pm, we went to the venue but no indication of payment was made yhoo.
KB
Khanya B's update29 Nov 2024, 05:47
Reviewer Update
So we got an email yesterday that the accommodation has been paid but will clear after 2 to 3 days. around 20:30pm, we went to the venue but no indication of payment was made yhoo.