Insane premium increases each year!!!

Dear Auto & General. I am now a long term A&G client. I can't remember when was the last time we claimed from A&G or if we even ever even claimed, but despite being low-risk clients, I was shocked with another 23% premium increases!!!??? Two years ago,I was already forced to moved both my cars insurance to another company. Please just let me know if you are no longer interested in having us as clients, so I can make another arrangement with our house household insurance. I can't understand why you are trying to tick off low risk client with an 23% increase, if inflation is only between 4 - 6%??? I already feel bad that I referred friends and family to you in the past that suffer the same service from you now. Thanking you in advance and hope to hear from you soon.