IH
Imraan H
1 reviews | Active since May 2024
28 Jul 2025, 11:53
Inefficient claims handling
Not happy with the way A&G is handling my claim . Asking me for documents that they were supposed to have received from a assessor that they have appointed as per their "terms and conditions". Then they have the audacity that they will follow up in a week. I have no words to the level of inefficiency that is happening here.
Helpful (0)
Replies (12)0
Replies (12)
Auto & General's replyOfficial
28 Jul 2025, 12:00 Good day Mr. I Hoosain, We are disappointed to hear about your service experience and the frustration caused regarding your claim.
Your complaint has been escalated to the relevant team to assist. Kind regards, The Auto & General team
Your complaint has been escalated to the relevant team to assist. Kind regards, The Auto & General team
Auto & General's reply28 Jul 2025, 12:00
Official
Good day Mr. I Hoosain, We are disappointed to hear about your service experience and the frustration caused regarding your claim.
Your complaint has been escalated to the relevant team to assist. Kind regards, The Auto & General team
Your complaint has been escalated to the relevant team to assist. Kind regards, The Auto & General team
IH
Imraan H's updateReviewer Update
28 Jul 2025, 12:30When can I expect feedback ? I hope it is much sooner than a week .
IH
Imraan H's update28 Jul 2025, 12:30
Reviewer Update
When can I expect feedback ? I hope it is much sooner than a week .
Auto & General's replyOfficial
28 Jul 2025, 12:40Hello Mr I Hoosain.
We have requested that you be contacted urgently.
Kind regards,
The Auto & General team
We have requested that you be contacted urgently.
Kind regards,
The Auto & General team
Auto & General's reply28 Jul 2025, 12:40
Official
Hello Mr I Hoosain.
We have requested that you be contacted urgently.
Kind regards,
The Auto & General team
We have requested that you be contacted urgently.
Kind regards,
The Auto & General team
IH
Imraan H's updateReviewer Update
28 Jul 2025, 13:08I sent a mail at about 11h30 this morning also requesting feedback and still waiting . How long should I be expected to wait before someone gets back to me ?
IH
Imraan H's update28 Jul 2025, 13:08
Reviewer Update
I sent a mail at about 11h30 this morning also requesting feedback and still waiting . How long should I be expected to wait before someone gets back to me ?
Auto & General's replyOfficial
28 Jul 2025, 13:10Hello Mr I Hoosain,
We will remind our team to get in touch with your urgently.
Kind regards,
The Auto & General team
We will remind our team to get in touch with your urgently.
Kind regards,
The Auto & General team
Auto & General's reply28 Jul 2025, 13:10
Official
Hello Mr I Hoosain,
We will remind our team to get in touch with your urgently.
Kind regards,
The Auto & General team
We will remind our team to get in touch with your urgently.
Kind regards,
The Auto & General team
IH
Imraan H's updateReviewer Update
28 Jul 2025, 13:22Can you not provide me with a timeline ? I have work to do and I do not have the time to sit by the phone waiting for your call. The word does not revolve around your schedule. Please provide a timeline as to when I can expect a call. It has been more that 2 working days since the laptop has been by your assessors.
IH
Imraan H's update28 Jul 2025, 13:22
Reviewer Update
Can you not provide me with a timeline ? I have work to do and I do not have the time to sit by the phone waiting for your call. The word does not revolve around your schedule. Please provide a timeline as to when I can expect a call. It has been more that 2 working days since the laptop has been by your assessors.
Auto & General's replyOfficial
28 Jul 2025, 13:30Hello Mr I Hoosain,
We will request the claims team to provide you with feedback by the close of business today.
Kind regards,
The Auto & General team
We will request the claims team to provide you with feedback by the close of business today.
Kind regards,
The Auto & General team
Auto & General's reply28 Jul 2025, 13:30
Official
Hello Mr I Hoosain,
We will request the claims team to provide you with feedback by the close of business today.
Kind regards,
The Auto & General team
We will request the claims team to provide you with feedback by the close of business today.
Kind regards,
The Auto & General team
IH
Imraan H's updateReviewer Update
28 Jul 2025, 13:32Thank you
IH
Imraan H's update28 Jul 2025, 13:32
Reviewer Update
Thank you
Auto & General's replyOfficial
28 Jul 2025, 13:33You welcome Mr Hoosain,
Kind regards,
The Auto & General team
Kind regards,
The Auto & General team
Auto & General's reply28 Jul 2025, 13:33
Official
You welcome Mr Hoosain,
Kind regards,
The Auto & General team
Kind regards,
The Auto & General team
IH
Imraan H's updateReviewer Update
28 Jul 2025, 17:45Spoke to Peggy and was told I will get a call at about 16h00. Got a call at 16h52 from Zelpha Jacobs and she did not assist me with any of my queries. She said she was going to get Peggy to call me tonight and I am still waiting. She said she is going to send me requested information regarding terms and conditions and I am still waiting , it is know 17h40, Zelpha Jacobs has not done what she said she was going to do and she ended up frustrating me even more. This is very poor and unacceptable service .This further proves the inefficiency that i refer to in my subject line. Insurance is meant to add convenience and peace of mind to the insured but Auto & General has provided the EXACT OPPOSITE.
IH
Imraan H's update28 Jul 2025, 17:45
Reviewer Update
Spoke to Peggy and was told I will get a call at about 16h00. Got a call at 16h52 from Zelpha Jacobs and she did not assist me with any of my queries. She said she was going to get Peggy to call me tonight and I am still waiting. She said she is going to send me requested information regarding terms and conditions and I am still waiting , it is know 17h40, Zelpha Jacobs has not done what she said she was going to do and she ended up frustrating me even more. This is very poor and unacceptable service .This further proves the inefficiency that i refer to in my subject line. Insurance is meant to add convenience and peace of mind to the insured but Auto & General has provided the EXACT OPPOSITE.
Auto & General's replyOfficial
28 Jul 2025, 17:50Hi Imraan,
We are sorry about the inconvenience.
However, we can only arrange for Peggy to call you tomorrow during office hours.
Kind Regards,
The Auto & General Team
We are sorry about the inconvenience.
However, we can only arrange for Peggy to call you tomorrow during office hours.
Kind Regards,
The Auto & General Team
Auto & General's reply28 Jul 2025, 17:50
Official
Hi Imraan,
We are sorry about the inconvenience.
However, we can only arrange for Peggy to call you tomorrow during office hours.
Kind Regards,
The Auto & General Team
We are sorry about the inconvenience.
However, we can only arrange for Peggy to call you tomorrow during office hours.
Kind Regards,
The Auto & General Team
IH
Imraan H's updateReviewer Update
28 Jul 2025, 17:56So you expect me to remain frustrated and inconvenienced ? That is a great approach. Thank you for absolutely nothing and I plan on leaving a review on every single platform on how bad Auto and General has dealt with this claim.
IH
Imraan H's update28 Jul 2025, 17:56
Reviewer Update
So you expect me to remain frustrated and inconvenienced ? That is a great approach. Thank you for absolutely nothing and I plan on leaving a review on every single platform on how bad Auto and General has dealt with this claim.