Increasing insurance premium without any communication

To whom it may concern,

I am extremely disappointed with the service I have received from Auto & General.

My insurance cover was increased about 10%, yet my premium increased by approximately 30%. The most unacceptable part of this is that this increase was never communicated to me at all. I only became aware of it after the fact, which reflects very poorly on your transparency and customer communication.

In addition, I urgently require a confirmation of cover letter addressed in the interest of the relevant bank. The bank has specific requirements that must be explicitly stated in the letter. I have clearly explained these requirements to your agent and have now requested this letter three times, yet it has still not been provided.

Despite my explanations, the agent continues to insist that the standard policy schedule already sent to me is sufficient, even though I have clearly advised that it does not meet the bank’s requirements. This shows a complete lack of understanding of the request and disregard for the urgency of the matter.

This delay is now putting me under unnecessary pressure, as the letter is required urgently. The lack of responsiveness and unwillingness to assist is unacceptable.

I expected far better service from a well-known insurer. At this point, my confidence in Auto & General has been seriously undermined, and I am reconsidering my relationship with the company.

Martin Cloete