RP
Reuben P
1 reviews | Active since Jan 2013
22 Aug 2019, 12:55
30% increase after one claim- Shocking
After shockingly increasing my premium by 30% for making one claim, I decided to cancel my policy with AutoGen. I'll definetly not be recommending Autogen to any of my friends. They had the audacity to say that I cannot cancel a policy via email, it has to be telephonically. After I copied in the Ombudsman, Autogen immediately called me, trying to convince me not to cancel.
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Replies (3)
Auto & General's replyOfficial
22 Aug 2019, 15:43We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply22 Aug 2019, 15:43
Official
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
22 Aug 2019, 15:49Update:
As discussed with our Services Specialist, we apologise for your frustration, it was not our intention to do so. We confirm that your policy has been cancelled and we are really sorry that we were not able to retain you as a valued customer.
Kind Regards,
The Auto & General Team.
As discussed with our Services Specialist, we apologise for your frustration, it was not our intention to do so. We confirm that your policy has been cancelled and we are really sorry that we were not able to retain you as a valued customer.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply22 Aug 2019, 15:49
Official
Update:
As discussed with our Services Specialist, we apologise for your frustration, it was not our intention to do so. We confirm that your policy has been cancelled and we are really sorry that we were not able to retain you as a valued customer.
Kind Regards,
The Auto & General Team.
As discussed with our Services Specialist, we apologise for your frustration, it was not our intention to do so. We confirm that your policy has been cancelled and we are really sorry that we were not able to retain you as a valued customer.
Kind Regards,
The Auto & General Team.
Best regards,
RP
Reuben P's updateReviewer Update
28 Aug 2019, 14:59Please make sure my debit order is also cancelled with immediate effect.
RP
Reuben P's update28 Aug 2019, 14:59
Reviewer Update
Please make sure my debit order is also cancelled with immediate effect.