1 reviews | Active since Jun 2010
Incorrect Scratch and dent policy
<p>I bought a new vehicle in August. So I informed A & G to change the remove my previous vehicle and add my new vehicle on my scratch and dent policy. I emailed this through on 12 Aug 2016. </p> <p>On 16 Aug 2016 A&G emailed me a new policy schedule, but now both vehicle were on it and the premium was double. I immediatly emailed back to remove the ford kuga from my policy, as it was allready sold end of July.</p> <p>Now, my debit order went through and A&G took the R172 (amount for 2 vehicles) which mean my normal A&G policy did not go off now.</p> <p>I refuse to pay the "penalty fee" on my normal policy, as there would have been enough money for my normal policy as well as my scratch and dent policy, if the kuga was removed as I requested twice.</p>
We acknowledge receipt of you complaint.
One of our Customer Relation Specialist contacted to, without any success and left a detailed message on your voice mail.
We are looking into your concerns and will provide you with feedback before close of business today.
Regards,
The Auto and General Team.
Best regards,
We acknowledge receipt of you complaint.
One of our Customer Relation Specialist contacted to, without any success and left a detailed message on your voice mail.
We are looking into your concerns and will provide you with feedback before close of business today.
Regards,
The Auto and General Team.
Best regards,
