1 reviews | Active since May 2014
Incorrect Information
On 4 May 2015 at 08h20 I was involved in a car accident. By 09h04, while still on the scene, I received confirmation from Auto & general that my claim had been lodged. It is now 16h49 on 5 May 2015. I have yet to receive an update from Auto & General about the state of my car or have my car rental (part of my policy) to be sorted out. I have contacted Auto & General three times already, once yesterday and twice today. I keep getting wrong information from them. Therefore, Bidvest are unable to assist me with my car hire. I have been informed by Auto & General that I am authorised to negotiate the start date of the car hire (without needing to confirm this with Auto & General) and that I will pay a fee of R115.50 for delivery of the car, regardless of the day of the week. Bidvest will not negotiate the date without feedback from Auto & General and Bidvest will charge me more than R240 for the car hire. I have been trying to sort put a car hire for 3 hr and 30 min. I do not accept this.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we will certainly address the service failures on an internal basis.
We will also arrange with our claims department to be in contact with you during the course of today to discuss the administration period of the claim and you can also expect a call from our assessing department who will update you on the damages of the vehicle.
We again apologise for the inconvenience this has caused and invite you to contact our Customer Relation Specialist should you require any further assistance.
Regards,
The Auto & General Team.
Best regards,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we will certainly address the service failures on an internal basis.
We will also arrange with our claims department to be in contact with you during the course of today to discuss the administration period of the claim and you can also expect a call from our assessing department who will update you on the damages of the vehicle.
We again apologise for the inconvenience this has caused and invite you to contact our Customer Relation Specialist should you require any further assistance.
Regards,
The Auto & General Team.
Best regards,