AR
Alicia R
1 reviews | Active since Sept 2014
21 Sept 2015, 14:02
INCORRECT DEBIT ORDER DATE
My debit order for insurance is set to go of on the 20th of every month and this month it went of on the 19th. This is unexceprable as I have specified for the 20th. My pay date is the 20th and under no circumstances can it go of before the date.
Helpful (0)
Replies (1)0
Replies (1)
Auto & General's replyOfficial
21 Sept 2015, 16:46Hello Alicia Roop,
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Specialist to investigate the matter.
We acknowledge the frustration and hope to provided feedback on the resolution as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Specialist to investigate the matter.
We acknowledge the frustration and hope to provided feedback on the resolution as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Auto & General's reply21 Sept 2015, 16:46
Official
Hello Alicia Roop,
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Specialist to investigate the matter.
We acknowledge the frustration and hope to provided feedback on the resolution as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Specialist to investigate the matter.
We acknowledge the frustration and hope to provided feedback on the resolution as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team