1 reviews | Active since Sept 2015
Inconvenienced with intent to get me to walk
Good day,<br> <br> I am greatly inconvenienced by Auto and General together with their service providers, on Friday they delivered my car which they had for three months and assured me that they fixed everything.<br> However, that was not true as the car gave problems on Friday, firstly when the guys arrived the car was blowing hot air and was feeling hot inside, I indicated this to the guys they said because the car it has been driving, I noted a leak under the car and the car was showing alarm on engine faulty.<br> Secondly, the gear box they were fixing is giving problems as it does not engage gears.<br> Thirdly, the car is now not drivable due to engine and gear box fault, I advise the insurance who came to tow my vehicle and sent it to their yard. Since Monday no action has been taken with regards to my car, my car is park collecting dust in their Silverton yard. <br> I called yesterday nobody knew anything about my vehicle and finally I was advised that its with the repairer, today I called the repairer they said the car is not on their yard.<br> I called the insurance back and they advise me that the car is still not being attended to and its in their yard in Silverton, but they would like me to return
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the matter.
An in interim resolution has been arranged and the matter has been escalated to the assessing team to ensure that the matter is prioritised.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the matter.
An in interim resolution has been arranged and the matter has been escalated to the assessing team to ensure that the matter is prioritised.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
