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PORTIA M
1 reviews | Active since Jan 2013
30 Oct 2024, 19:41
Inconsistency
Looking at all the positive reviews I can safely say l was also singing that same chorus a few years ago, when I joined A&G. After waiting for 6 weeks for a resolution of my claim, I got a very fascinating response. I was ****** right in my house, a laptop and an a bag with some jewellery inside. Part of the jewellery was omitted, while the other part of the jewelery claim was declined reason being that "according to the A&G rules such items must be kept in a safe" when do you wear your ring and watch when they are supposed to be kept in a safe? Yet they are paying for a gold necklace without it being kept in a safe 🤔 can't wait for the day when some of you find yourselves in this boat
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Replies (3)0
Replies (3)Auto & General's replyOfficial
30 Oct 2024, 19:44Good day Portia,
We acknowledge your complaint, and it has been escalated to our dispute resolution department who will be in touch with you.
Kind regards,
The Auto & General Team.
We acknowledge your complaint, and it has been escalated to our dispute resolution department who will be in touch with you.
Kind regards,
The Auto & General Team.
Auto & General's reply30 Oct 2024, 19:44
Official
Good day Portia,
We acknowledge your complaint, and it has been escalated to our dispute resolution department who will be in touch with you.
Kind regards,
The Auto & General Team.
We acknowledge your complaint, and it has been escalated to our dispute resolution department who will be in touch with you.
Kind regards,
The Auto & General Team.
PM
PORTIA M's updateReviewer Update
30 Oct 2024, 20:48But we already know the answer, so, it's going to be a very long ride
PM
PORTIA M's update30 Oct 2024, 20:48
Reviewer Update
But we already know the answer, so, it's going to be a very long ride
Auto & General's replyOfficial
31 Oct 2024, 06:51Good day Portia,
Your complaint has been escatlated to the Dispute department and they will be in touch with you shortly.
Kind regards,
The Auto & General team
Your complaint has been escatlated to the Dispute department and they will be in touch with you shortly.
Kind regards,
The Auto & General team
Auto & General's reply31 Oct 2024, 06:51
Official
Good day Portia,
Your complaint has been escatlated to the Dispute department and they will be in touch with you shortly.
Kind regards,
The Auto & General team
Your complaint has been escatlated to the Dispute department and they will be in touch with you shortly.
Kind regards,
The Auto & General team
