Incomplete claim

I submitted a claim on the 3rd of November 2020. On the 4th of November 2020 the leak detectors visited my place to find the leak. On the 9th of November 2020 the plumbers repaired the leak. I then Spoke to Robin Martin on the 17th of November to enquire about the repair to the area that was damaged due to the repair, she then informed me a builder would be sent out. Today is the 30th of November 2020, there has been no contact from any builder or from Auto and general regarding this claim.

I am extremely irritated by the incompetence this entire claim has been handled with. I've sent an email previously and was assisted by Nicholas Mothapo. He was helpful but failed to assist me in resolving this issue.

The Damages to the tiles is an obstruction to myself and my wife, we're are both elderly and cannot risk tripping over incomplete work caused by irresponsible *********** employees who fail to maintain communication with me as the client.

I have had endless problems regarding this claim which is a first given my 15 years longstanding relationship with the company.