DP
D P
1 reviews | Active since Jun 2015
22 Jan 2016, 14:17
*********** Service
Attended to by Penelope. Wanted to change residential address ONLY from 29 January 2016. This *********** lady assured me she was qualified to deal with my query. Upon receiving the electronic policy document, I saw that she had deleted all my household insurance. If I had not read my document I would have been uninsured. Penelope is not competent to deal with these type of changes!!! I will be lodging an official complaint against her with the ombudsman
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Auto & General's replyOfficial
22 Jan 2016, 16:01Hello ****jp1,
Thank you for bringing this to our attention.
We have attempted to contact you but could unfortunately not reach you, an e-mail was then forwarded to you, kindly respond to the e-mail to discuss the matter in further detail.
We can further confirm that our Customer Services Team is attending to the matter.
We apologise for the inconvenience caused.
Regards,
The Auto& General Team
Thank you for bringing this to our attention.
We have attempted to contact you but could unfortunately not reach you, an e-mail was then forwarded to you, kindly respond to the e-mail to discuss the matter in further detail.
We can further confirm that our Customer Services Team is attending to the matter.
We apologise for the inconvenience caused.
Regards,
The Auto& General Team
Auto & General's reply22 Jan 2016, 16:01
Official
Hello ****jp1,
Thank you for bringing this to our attention.
We have attempted to contact you but could unfortunately not reach you, an e-mail was then forwarded to you, kindly respond to the e-mail to discuss the matter in further detail.
We can further confirm that our Customer Services Team is attending to the matter.
We apologise for the inconvenience caused.
Regards,
The Auto& General Team
Thank you for bringing this to our attention.
We have attempted to contact you but could unfortunately not reach you, an e-mail was then forwarded to you, kindly respond to the e-mail to discuss the matter in further detail.
We can further confirm that our Customer Services Team is attending to the matter.
We apologise for the inconvenience caused.
Regards,
The Auto& General Team