*********** insurance claim processing

I had lodged a House Insurance claim for a broken burglar bar with Auto General. They sent out an assessor to determine the damage and work required 1 day later. 4 Days later the appointed contractor rocks up and then tells me that he did not receive instructions to fix broken tiles! I phoned Constance and instead of trying to correct their error she proceeds to school me on their process. I'm not interested. I am the client here and paying a monthly premium to you so that you are competent enough to manage the incidents. I am not going to pay you a monthly premium and do your work for you! My house was burgled and instead of getting good service and immediate repairs I had to wait for 4 days (in that time my house was still open to burglary) and when you do eventually get around to doing the repairs you don't do it right. I am cancelling my insurance with you and am now going to shop around for a better service provider.