*********** and Inept! Disgusting service!

About two weeks ago we reported a break in at one of our investment properties which is insured by auto and general. We filled in all the paper work, submitted everything they asked and told them that it is urgent as the ********* that broke in stole all our outside and inside water piping. Not having water is a huge issue and we expect some urgency when it comes to matters like that, but do you think auto & general gives a ****? HELL NO! It's been two and guess what???? ALL I HEAR IS EXCUSES! They still haven't decided whether to even process our claim...Can you believe it! They are still thinking about and come up with a million and one excuses. So my dad asked to speak to a manager as not having water for tenants is an issue. The manager couldn't give a damn and told us to fix it ourselves and do whatever we want to do he doesn't care. Really auto & general? Is that the attitude to have to clients who PAY YOU MONEY???? IS IT?????? When taking out the policy we stated everything and now they come to tell us they didn't know certain things yet if they go back to the "recorded" conversation they will know we never left out a single detail but guess what? I doubt they want to go back to the conversation because then they will realise they are actually wrong. We fixed the plumbing and the locks which were broken, ourselves as you can't live without water for two weeks! Absolutely disgusting service and guess what?? STILL NOTHING HAS BEEN DONE TILL NOW! I've decided once this farce of a company gives me an answer ( maybe in a year who knows with them) We will be switching insurance as I can't deal with inept and *********** people!