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<p>I have a car insurance with them and it was written off 4 weeks ago and to date the matter hasn't been settled.</p> <p>I call them everyday only to be told that the manager will call me back which never happens.</p> <p>When I signed up I was told that my access is R3100 but now I'm being told that I have to pay</p> <p>R9500 because of additional acccess which I was never told about, wether by phone or mail. I</p> <p>then requested for the recording and I was told to wait for 48 hours then they will get back to me</p> <p>again it was just another bull coz it's been more than 72 hours. There are insurance companies</p> <p>which were offering me lower premiums compared to them but I chose to stay with them even after my premium increased because of me relocating. I'm not gonna let this pass without a fight as I'm contacting my lawyer. I'm also going to spread the word to my collegues, friends and family not to make the same mistake I did by chosing this company that looks like is being run by the goverment.</p>
We acknowledge receipt of your complaint. We confirm that the claim has been finalised and that the amended excess was discussed with you. Although the claim has been finalised,we would like to discuss the service failures with you and one of our Customer Relation Specialists has left a message on your voice mail.
We will appreciate it if you will be able to contact us back, and we apologise for the inconvenience this has caused.
Regards,
The Auto & General Team.
Best regards,
We acknowledge receipt of your complaint. We confirm that the claim has been finalised and that the amended excess was discussed with you. Although the claim has been finalised,we would like to discuss the service failures with you and one of our Customer Relation Specialists has left a message on your voice mail.
We will appreciate it if you will be able to contact us back, and we apologise for the inconvenience this has caused.
Regards,
The Auto & General Team.
Best regards,
