Incompetence Inc.

I cancelled my insurance in Sept last year, but up to date they stil try to debit my account. Tried to cancel the debit order, but they obviously ignore the request and don't cancel it and also don't make notes on the computer or talk to each other, because everytime I call them I need to explain why and how and what, as if its the first time they hear about this. In the end I had to open another bank account, so that they can't steel my money anymore, but they still try to every month. Now mybank account is in arrears bacause of unsuccessful debit orders, and now i must close my account! JUST WOW! Unbelievable uselessness!