Incompetence and failing to honour the policy agreement by Auto general insurance

On the 4 of May I had a puncture on my brand new car split the wall of the tyre needed replacement.The car was not having spare tyre ,needed flat bed tow truck which took from 15hoo to 19h45 to move the car by Volvo side road rescue toVolvo dealers which didn’t arrived the day was expected I end up reported to the police that my car was missing because Volvo wouldn’t tell me the car was .This became a nightmare for insurance Auto &general to try to locate a tyre.We had a tyre agreement with insurance company after fail to locate a tyre. I personally located a pair of different make tyre within three hours.I purchased the pair of tyres had them fitted and got my car back to the Road . Two weeks no discussion or compensation from insurance company .