Incompatant Call Centre

I woke up the morning to a vehicle with a flat battery. Seeing that I am insured with Auto and general and have road side assistance I decided to make use of this facility. After listening to music on the phone for about 5 min I was assisted by the call centre. After confirming my Id # and address (spelling my street name) I received an SMS that the supplier will contact me. The SMS read \ Bothas towing Vanderbijlpark) I live on the wesrand in Wilgehweuwel 145km from Vanderbijlpark. I again phoned the call centre and again explain to the same person the assisted me the 1st time just for her to tell me that I am in vanderbijlpark. I again spelled the street name and suburb to her just to get a call 5 min later again from the service provider in vanderbijlpark. I the arranged my own assistance. 15min later I received a call from the A&G call centre to ask me again for my address