Incident dispute

Incident dispute On the evening of 31 May 2024 I found myself in an accident. I contacted my insurance and they sent out a tow truck. The tow truck company was waiting for a response from the insurance as to where to take my car. Auto and general later contacted me to tell me that I am not covered. I was upset, frustrated and went into panic as I am paying every month for an insurance that is now telling me that I am not covered. I paid R2200 for the tow truck to take my car to my house.

On 3 June 2024 I called Auto & General again and I all of a sudden covered. Auto & General then dispatched a tow truck to collect my car and take it to the assessment center.

After being left stranded I don't understand why this claim is taking so long after the disgusting service I received from Auto & General along with out of pocket payments that I am yet to receive a refund for.