In disbelief at the ********** service

I’m in actual disbelief at the nightmare experience and disgusting service I’ve had with this company. I’m left with the impression that they do not care about their customers or have any intention to deliver decent service, let alone quality service.

I thought the nightmare was over after finally having my car booked in for repairs on 16 January 2023. (The incident was last year 13 October already and the claim called in the next day as soon as I was able to get through during working hours).

After being without my car this entire week, not being able to get to work, meetings or anywhere outside of walking distance - I arrive at the appointed service provider (DALS City Bowl) to find none of the damage was repaired besides one dent.

In complete disbelief and asking if this was some kind of a joke, I was informed that the other damages were not on the job list from Auto & General. On dropping the car off, I pointed out all the damages from the incident as it was filed with Auto & General. As we were going through the damages I even had the photos in the whatsapp chat (these were requested and sent when I filed the claim) open on my phone. All the damages were marked and I was told the lock would be fixed first.

I phoned DALS on Thursday to follow up on how the repairs were going and was told it could potentially be done by Friday but someone will phone me back Friday morning to confirm. When no one phoned me Friday morning I phoned back myself in the afternoon to follow up again. Not once during any of these calls was I told that there was a problem with the job sheet not containing all the damages. Not once during the week did DALS phone me to make me aware of any kind of problem. I showed up expecting to finally have my car back and fully repaired.

What an absolute nightmare. I’m now stuck with my car that has not been repaired and no idea how to get this resolved and why I’m being treated so badly.

This is infuriating and unacceptable - I have spent so much money on phone calls and lost precious work hours on trying to get this sorted out. I wish someone at Auto and General could explain to me why they operate in this manner.