Im so frustrated

Im so frustrated. Im in a different city alone and I took insurance out to have back up if anything happened to my place. My place got broken into on a Sunday. It is now Friday, 5 days later in a cold front still with no assistance. I just feel like there is no empathy from my insurance. Im the one who constantly needs to follow up and instead they want proof of pics where the items were before they were ******, how does that even make sense. Im so disappointed