I’m having an issue with a debit order for my car insurance that is not going through, back and forth with the consultants and still not sorted

I’m having an issue with a debit order for my car insurance that is not going through, back and forth with the consultants and still not sorted. Spoke with Evelyn Reddy today, she gave me answers I was looking for, if the issue was sorted out immediately I’d give 5 stars. Otherwise I’m happy with Evelyn’s assistance