*******ly Debiting my VWFS Account

<p>I was approached by a telemarketer from VWFS (underwritten by A&G) to quote me on car insurance. The quote I received was competitive, however having been with my current insurance a while now I wanted to think about it 1st. I very explicitly told the guy to not activate the insurance but to email the quote to me and I will phone back to activate it when I am ready.</p> <p> </p> <p>I decided to not proceed, and as such just left it. A month later my VWFS account was debited with this insurance. I phoned the call centre a million times and at each point struggled more and more. I finally spoke to someone who told me that I just needed to submit a confirmation from Outsurance that my car has been covered the whole time, which I did. I received a response then that said the cover has been cancelled and I will be refunded.</p> <p> </p> <p>You guys proceeded to not refund me, but again to debit my account with the +- R1,200. I have emailed the contact centre again a million time and not one response has been received! I need this to be cleared up immediately!!</p> <p> </p> <p>Policy Number: ***/Ref: Lerato - ***</p>