KM
Khotso M
1 reviews | Active since Jun 2016
13 Dec 2018, 20:50
Ilegal debit order
Dear Auto&General I am really ****ed and appauled by your actions.. I how do you get off debiting a pensioners account for car insurance that he even does not own.. It's beyond me.. R2423. 00 Ref Auto&General ********** 001dec181126 Trying to get and answer we get send from agent to another
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Replies (4)0
Replies (4)
Auto & General's replyOfficial
13 Dec 2018, 21:01We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply13 Dec 2018, 21:01
Official
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
14 Dec 2018, 10:08Update:
As discussed with our Customer Relation Specialist, we will provide you with all the requested information regarding the policy as soon as we were able to obtain consent from the customer. We can however confirm that the policy has been cancelled effectively on the 3rd December 2018 and that the refund was processed.
We will liaise with you later today and we believe we will be able to resolve this matter soon.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we will provide you with all the requested information regarding the policy as soon as we were able to obtain consent from the customer. We can however confirm that the policy has been cancelled effectively on the 3rd December 2018 and that the refund was processed.
We will liaise with you later today and we believe we will be able to resolve this matter soon.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply14 Dec 2018, 10:08
Official
Update:
As discussed with our Customer Relation Specialist, we will provide you with all the requested information regarding the policy as soon as we were able to obtain consent from the customer. We can however confirm that the policy has been cancelled effectively on the 3rd December 2018 and that the refund was processed.
We will liaise with you later today and we believe we will be able to resolve this matter soon.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we will provide you with all the requested information regarding the policy as soon as we were able to obtain consent from the customer. We can however confirm that the policy has been cancelled effectively on the 3rd December 2018 and that the refund was processed.
We will liaise with you later today and we believe we will be able to resolve this matter soon.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
14 Dec 2018, 10:08Goeie more Khotso,
Dankie dat jy die saak met my bespreek het. Soos oorgegekom, ek sal weer later vandag met jou in ****ak wees, ek wil net bevestiging van die polis houer kry.
Groete,
Dorothy Smit
***
Dankie dat jy die saak met my bespreek het. Soos oorgegekom, ek sal weer later vandag met jou in ****ak wees, ek wil net bevestiging van die polis houer kry.
Groete,
Dorothy Smit
***
Best regards,
Auto & General's reply14 Dec 2018, 10:08
Official
Goeie more Khotso,
Dankie dat jy die saak met my bespreek het. Soos oorgegekom, ek sal weer later vandag met jou in ****ak wees, ek wil net bevestiging van die polis houer kry.
Groete,
Dorothy Smit
***
Dankie dat jy die saak met my bespreek het. Soos oorgegekom, ek sal weer later vandag met jou in ****ak wees, ek wil net bevestiging van die polis houer kry.
Groete,
Dorothy Smit
***
Best regards,
Auto & General's replyOfficial
14 Dec 2018, 12:36Update:
We confirm that the matter was discussed with you in detail. As discussed, the policy was accepted by the policy holder, but since the policy holder did not take delivery of the vehicle, we have cancelled the policy and refunded the premium.
We are pleased that this matter has been resolved to your satisfaction.
Kind Regards,
The Auto & General Team.
We confirm that the matter was discussed with you in detail. As discussed, the policy was accepted by the policy holder, but since the policy holder did not take delivery of the vehicle, we have cancelled the policy and refunded the premium.
We are pleased that this matter has been resolved to your satisfaction.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply14 Dec 2018, 12:36
Official
Update:
We confirm that the matter was discussed with you in detail. As discussed, the policy was accepted by the policy holder, but since the policy holder did not take delivery of the vehicle, we have cancelled the policy and refunded the premium.
We are pleased that this matter has been resolved to your satisfaction.
Kind Regards,
The Auto & General Team.
We confirm that the matter was discussed with you in detail. As discussed, the policy was accepted by the policy holder, but since the policy holder did not take delivery of the vehicle, we have cancelled the policy and refunded the premium.
We are pleased that this matter has been resolved to your satisfaction.
Kind Regards,
The Auto & General Team.
Best regards,