DG
Doreen G

1 reviews | Active since Nov 2019

23 Sept 2020, 08:48

IGNORING POPI ACT

WHY DID TELESURE GROUP SE USED MY ID NUMBER TO DO A CREDIT CHECK FOR AN INSURANCE APPLICATION ON 22/9/2020 WITHOUT MY CONSENT? THIS ENQUIRY WILL BE REMOVED FROM MY CREDIT REPORT ASAP OR I WILL REPORT YOU TO THE OMBUD. THE NUMBER YOU HAVE IS DOREEN *** IS INCORRECT BUT OBVIOUSLY HAVE MY CORRECT ID NUMBER. THIS IS A MAJOR CONCERN. DO YOU USUALLY JUST DO RANDOM CREDIT CHECKS WITHOUT THEIR CONSENT?? DON'T FORGET TCF, POPI ECT.

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Replies (2)
Auto & General
Auto & General's reply23 Sept 2020, 09:29
Official
Hi Doreen,

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Auto & General Team
Auto & General
Auto & General's reply06 Oct 2020, 13:23
Official
Hi Doreen,

Please be advised that our service team have been battling the get ahold of you in order to discuss the outcome of your dispute.

The outcome of your dispute has been emailed to you to the email address you've provided.

Kind Regards,
The Auto and General Team.