Ignorence and bad bad service

My video intercom system was damaged by lightning on Friday 08/01/2016 at 15:15Hrs.<br> I went to search for a replacement unit on Monday and contacted my broker (CLB) with the request to register a claim for the unit. I also supp**** her with a written quotation.<br> On 13/01/2016 my broker requested A & G to phone me. I was not in a position to answer the call and ten minutes later tried a call back but the number was not obtainable.<br> Since that time I had no positive reaction from A & G<br> On 18/01/2016 my broker phoned A & G again insisting to speak to the claims manager who undertook to investigate the matter and report back. No further word was heard from the claims manager. On the same date A & G phoned me (the client) to assist me in registering a motorcar accident. I told there was no motor accident but a claim for a video intercom system. This story goes on and on...<br> A & G was contacted on *** and still no action was taken. A & G claimed they are waiting for the damage report, which was send to them on numerous occasions by my broker and the contractor, who compiled the report. Thando was adamant that she did not receive the report as yet.<br> It is now 26 Jan 13 days