Ignore need Auto and General specialty

2 weeks after my first initial complaint the service got worst. Auto and general decided the car should be written off. So I accepted the outcome and decided on the written off option only to find the consultant Portia Sibiya incorrectly settled my claim with the buy back which put us back again another 1 week. I ask her can I have the car hire option seeing I paid for it this month and she bluntly said no because the claim is settled, how can the claim be settled when I have not yet been reimbursed and they did not even cancelled my car insurance. I repeated to her I dont have transport now but with no avail. The original documents was send to her and after a week I am still were I am. Again following up on my own no assistance from them but promises the money will be out now again after 2-3 working days. I ask again are there no way to assist with car hires seeing that auto and general prolong the situation only silence behind the behind phone. This is the worst service I ever experienced and they dont have any sympathy for their client need.