1 reviews | Active since May 2016
IGNORE EMAIL REQUESTS
JUST TO WARN POTENTIAL CUSTOMERS THAT THEY WILL BATTLE TO GET SERVICE AND RESPONSE - EVEN EMAILS ARE IGNORED - I SENT AN EMAIL LAST WEEK WANTING TO HIRE A VEHICLE WHICH IS PART OF MY POLICY AS MY VEHICLE WAS GOING IN FOR REPAIRS. GOT NO RESPONSE - SENT ANOTHER EMAIL - STILL NO RESPONSE. - <br> <br> EMAILS SENT TO Policy services Autogen , [Email Removed] [Email Removed]<br> <br> ANOTHER COMPLAINT - I HAVE ACCESS WAIVER - MY VEHICLE WAS ACCIDENT DAMAGED BETWEEN 22H00 AND MIDNIGHT DURING FEBRUARY 2016 - THEY INFORM ME THAT I MUST PAY AN ACCESS AS NORMAL AS ACCIDENTS AFTER 22H00AN ACCESS MUST BE PAID - I WAS NEVER INFORMED SUCH - THEN WHATS THE POINT OF ACCESS WAIVER<br> <br> PLEASE ADVISE WHETHER I SHOULD WRITE TO THE LOCAL NEWSPAPERS AND THE OMBUDSMAN AS EVEN THEIR \ COMPLAINTS LINE DOES NOT HELP \""
We acknowledge receipt of your complaint.
We confirm that one of our Customer Relation Specialists has been in contact with you and also received your requested documentation, thank you.
We will investigate the service failures and address the matter on an internal basis.
Further to the above, we confirm that we have corresponded to you via email, informing you about the options you have. As agreed, you will revert back to us once you have made an informed decision.
Please accept our humble apologies for the inconvenience caused.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We confirm that one of our Customer Relation Specialists has been in contact with you and also received your requested documentation, thank you.
We will investigate the service failures and address the matter on an internal basis.
Further to the above, we confirm that we have corresponded to you via email, informing you about the options you have. As agreed, you will revert back to us once you have made an informed decision.
Please accept our humble apologies for the inconvenience caused.
Regards,
The Auto & General Team.