If I could rate this zero I surely would!

If I could rate this zero I surely would!

I called A&G at 10am on 01 June 2023, to let them know I had a problem with my geyser. They had advised me they were waiting for authorization from the claims department to approve my claim and assured me someone would contact me. No one did. I had to call the following day and resubmit the claim again as there was no record.

Eventually on the 03 June 2023 a plumber had come to my premises to inspect what was wrong. I had clearly told the consultant that there is a rattling noise coming from the geyser but I still had hot water and only put it on when required to be safe. The designated plumbers were SKN Plumbing Solutions and told me the element and thermostat needed to be replaced. As A&G do not cover materials they had invoiced me R2200 which was required to be paid immediately. I paid the amount due just so it would be resolved.

To my disbelief after the replacement the noise was still there and they refused to fix it as they said the issue was in fact not the element but the circulation pump that needed to be replaced. They said that a new claim must be submitted. The plumbers were very rude and arrogant and as I was alone at home I paid them and told them to leave.

When I contacted A&G they said they will investigate the matter and get back to me. To this day I have not received an update. I had to hire a plumber and get this fixed on my own. My private plumber said that no element had been replaced and hes not sure why they billed me that outrageous amount for an element which in any case costs R300.

I have spent thousands of rands at my own expense to get this resolved. A&G have been very disappointing in this regard and I would not recommend anyone to insure with them.