If I could give this insurance company 0 starts I would!!!

This is by far the worst insurance on the planet, we were left for 6 hours on the side of the road with no assistance . DO NOT USE THIS INSURANCE COMPANY. We had a tyre burst at 4 pm, called auto & general and they said they’d be dispatching their drivers. We waited for hours and then we were called by the driver that our request had been cancelled, with no explanation as to why or who cancelled our request for assistance. A second driver arrived with a tow truck who then promptly left us on the side of the road with no assistance. We called called auto & general again and we were told they had no tools to change our tyres, EVEN though we told them we had the tools. They then offered to tow our car but told us they could only take 2 passengers, we were 3 people. What is the 3rd person supposed to do in the middle of nowhere at 10 pm at night. Shameful. The same tow truck that left us on the side of the road at around 6 pm came back to change our tyre at 10PM with an attitude and excuses.