I was unable to get through the auto General app

I was unable to get through the auto General app. I called and ask the consultant to call me back because I had no airtime. The consultant didn't hesitate within seconds I received a call from her. She was so calm and she treated me with dignity and respect. She managed to take me through the claim via phone call and she explained everything which was needed for me to understand. She took her time until we are done and she was able to arrange a rental car for me.thanks Auto and General you are the best.