TM
Tshepo M
1 reviews | Active since Oct 2019
27 Feb 2026, 15:57
I was assisted by Mellisa maduray for my 6 months comprehensive car insurance policy review
I was assisted by Mellisa maduray for my 6 months comprehensive car insurance policy review. The discount could've been much more better because with Hippo insurance im getting better and fair value. I understand insurance language but was not so pleased with trying to hide behind insurance linguistics.
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Auto & General's replyOfficial
27 Feb 2026, 16:01 Hi Tshepo,
Thank you for your feedback. We're sorry to hear that your review experience was not as satisfying as it should have been. You should always feel that the information provided is clear and transparent, and we apologise if it felt like insurance terminology was being used in a way that wasn’t helpful.
We appreciate you raising your concerns about the discount offered and we'll escalate this to a manager to assist.
Kind Regards,
The Auto & General Team
Auto & General's reply27 Feb 2026, 16:01
Official
Hi Tshepo,
Thank you for your feedback. We're sorry to hear that your review experience was not as satisfying as it should have been. You should always feel that the information provided is clear and transparent, and we apologise if it felt like insurance terminology was being used in a way that wasn’t helpful.
We appreciate you raising your concerns about the discount offered and we'll escalate this to a manager to assist.
Kind Regards,
The Auto & General Team