I was actually going to cancel my policy Tommorow due to poor service experience and lack of service recovery plan but thanks to Nicholas who engaged with me took his time allowed me to leash out my frustration with this company yet he remained calm and

I was actually going to cancel my policy Tommorow due to poor service experience and lack of service recovery plan but thanks to Nicholas who engaged with me took his time allowed me to leash out my frustration with this company yet he remained calm and applogised on behalf of the organisation . I'm keeping my policy simply because of people like you Mr Nicholas you are indeed a service driven individual five stars to you ⭐⭐⭐⭐⭐💫