I wanted to jump ship from the company due the ‘ridiculous’ premium hike for my vehicle

I wanted to jump ship from the company due the ‘ridiculous’ premium hike for my vehicle. I called the office to raise my concerns; however, the call was cut short due to insufficient funds. To my rescue, the retention consultant returned my call and addressed my query in less than 20 minutes without any hassles. Overall I’m impressed with their service and the discount I received for my monthly premium.