I used to value and referred my friends to this company, but now I'm no longer happy on how my claim was handled since from the 25th of July

I used to value and referred my friends to this company, but now I'm no longer happy on how my claim was handled since from the 25th of July. You are taking a long time to attend to my claim. That part of making me wait even if when I call and send chats on the app was useless and waist of my time and energy. I am no longer happy to be your client at all.