I sent in my car to the panelbeater, Renew-It Greenstone, for repairs after an accident and when it came back, it was not fixed to my satisfaction

I sent in my car to the panelbeater, Renew-It Greenstone, for repairs after an accident and when it came back, it was not fixed to my satisfaction. After calling the panelbeater countless times to resolve the issue with no progress, I called auto and General for assistance. I called countless times with unsatisfactory results. My case was finally escalated to Bianca.m. She listened to my issues attentively and was patient with me. The issue is still not solved yet, but it is only after talking to her that there is a way forward with my case. Thank you Bianca.