I requested a claim ...

I requested a claim at Auto and general for our television and had the worst service ever... the claim was processed without me giving the go ahead as to what was discussed.... the consultant Nosibabalwe Sodo informed me that she would call me back the 28th December 2022 but still have not done that yet the claim is processed with a R249 claims card amount, which is ridiculous because i put the claim through to get a new TV and the collectors want to fecth the device wothout a replacement television... i am not happy and will not accept such poor service... i informed her i need the replacement television but she still did her own thing. Extremely disappointed and will recommend this company to no one.