I now have made up my mind..

Where do i start....so so ticked off..1stly i think my premuims i pay per month is far too high, considering i have been a loyal customer for more than 5 years(never missed a payment) and no real review to reduce my monthly payment..great customer retention strategy! Then here is the clincher..i got stuck yesterday after work..i call Auto & General and they put me through to another call centre - a towing company that they outsource too..what a disaster..the line was terrible..could not here what the agent was really saying ..then get told i was to be charged to take my vehicle to my house as they only cover a limited commute..all this being said i was told after 45min from my initial call..that my tow truck woudl take an additional 90min to come and get me..reason..they do not have enough trucks and they busy..not good enough! i then had to arrange to get myself home through calling a friend to fetch me..and my car had to stand outside my work place in an unsecured area..then i get called by the towing company agent asking where they can collect and drop off the car, i tell them to call me back in 30min so i can verify the drop off address,,that call was after 18:30pm..i got my call back to ask where the car must be dropped off ********** 12hrs later @ 7:10am the next day..after my car is collected i am looking for anothe insurance company..what an eye opener..