I need assistance to settle my claim as soon as possible

I submitted a claim to Auto and General for a leaking bathroom pipes(waste water and normal pipes).The water is leaking from the bathroom to the neighbour below and also outside the bathroom. This was done on the on 29/03/2021.A plumber was appointed to assess the leak.(FOGI PLUMBING SERVICES).Order number*** was allocated. DAS was appointed to assess the resultant damages and revert back with a report.(Ref. number ***) OUTCOMES 1.A proper assessment of the leaks was not done by plumbers. Thy did not check that there was a leak on the outside of he bathroom. 2.The Assessor arrived on 01/04/2021 to assess the leak. 3. As at 07/04/2021, I have not being informed by the Auto and General consultant, Robin Morris the progress of my claim. 4. The dampness from the leaks is getter bigger by day as I have not being informed of the progress of my claim