I m writing this message to express my sincere gratitude for someone who was helping me today (the one who sent my document to decrease car monthly instalment and the second one who updated my vin number and my engine no

I m writing this message to express my sincere gratitude for someone who was helping me today (the one who sent my document to decrease car monthly instalment and the second one who updated my vin number and my engine no.) I really appreciate this two, taking the time to walk me through the process and explain things so clearly over the phone. The one who takes the calls, I think its reception I m not sure I dont know whether it s Andrew, he dont talk nice with the clients.