I logged a claim on 15 September , and it took over 3 weeks to finalise

I logged a claim on 15 September , and it took over 3 weeks to finalise. Throughout the process I had to constantly follow up, wasting my airtime and time, being taken from pillar to post. The claim was moved from consultant to consultant. I dealt with 3 consultants and eventually the last consultant, Emmanuel manged to help me out, and finalised the claim on 8. October 2025. Even their Manager Peggy who this claim kept being escalated to, took forever to return my calls. She eventually promised to have the claim finalised by Monday, 8 Oct, but this was not done up until I had to call in and do a follow up.