I lodged the claim regarding the cold water getting on the 8 November

I lodged the claim regarding the cold water getting on the 8 November. Auto and General appointed MM plumber who discovered that the element part of the geyser has burnt and needed to be replaced with a new one. I showed him (the plumber) him the new bought but wanted to him an excess of R1550 which I rejected .I bought the other element yesterday which was fixed by the plumber i appointed unfortunately this morning there was no warm or hot water coming from the geyser. I now ask for a new geyser.