I have really had it with auto and general

I wish there was a way to give zero star rating. Very appalling service from auto and general. I have home/building insurance with them… although somehow it’s nedbank insurance. I have a massive window by the staircase. When I say massive I mean massive. My 7 year old daughter tripped on the steps, fell and hit the window on the 4th April 2022. Thank God we tinted the window because it didn’t smash and hurt her. This was after 6pm and the insurance line directed us to call during working hours. First thing on 5th April I call them while I was driving to work to submit a claim. Needless to say that I express how worried I was about this massive mesh crack that I have on my window that’s just spreading really rapidly. If this window shattered, it will be like missing a wall in the house. That’s how big it is… I followed up twice since then… the assessor only came on the 8th and I got a message saying to allow 3 to 4 working days. We are past 4 working days and the mesh crack has spread all over the window. Despite my expressing the urgency of an outcome here, whoever is managing this claim seems to be Laissez faire and I cannot express enough how disappointed by this insurer in general and how they would do anything to not pay a claim. We’ve previously had their assessor provider a wrong assessment on our pool claim which was disproven by 2 independent pool companies. If I start the list we won’t finish. If it’s not wear and tear, it’s normal things that happen over time for everything. I am just waiting to hear what the outcome of this is going to be swing that the claim was submitted on the 5th, way before the public holidays. Instead, they sent me a policy amendment on email… not even sure what they have amended. I emailed them back to ask what that’s about and I’m yet to get a response. Anyone know a good home insurer?