I have been struggling to have my car inspections completed via the app for close to 2 months now

I have been struggling to have my car inspections completed via the app for close to 2 months now. The app would give me an error each time I would contact the help desk, my issues wouldn't be resolve. I was given an incorrect email address to completed the inspection and received a mail deliver error, meanwhile my account was already being debited monthly. My policy schedule was not delivered because the agent has taken down my email address incorrectly. As a result I had still not received it to date.