I have been a loyal Auto & General customer since 2020, never missed a single payment on my insurance, warranty and value-added services

I have been a loyal Auto & General customer since 2020, never missed a single payment on my insurance, warranty and value-added services. Now that I need assistance, the process has been slow and unclear. I was never told that a strip-and-quote would be at my cost nor did I authorize one — yet it was done anyway, and only days later am I being told I must pay for it. This lack of transparency and delay in handling my claim is unacceptable given the premiums I pay every month.