I have a scratch and...

I have a scratch and dent policy with auto and general they have been debating my account for about 4months now I have small scratch which needs to be fixed so I asked them to give the job to palace panel and paint because my van is 2023 model brand new but they want to give to Mccarthy autotrimmers both palace and Mccarthy quote are the same amount but they are refusing spoke to the manager who is rude and got no way of talking guys watch out for auto and general as a big company they are ****s they will force u to insurance with them time to claim they will give you storys